Is it just me experiencing an unexpected and unacceptable amount of CRC issues?

 - I don't know if this is a disallowed post by the look of the CRC ad in the top right...but absolutely infuriated with them right now. Poor expectation management.

Frame ordered, and...
18/08 : Delivered
: Cranks OOS
19/08 : Ordered different colour cranks which ARE in stock
: Couldn't ship without refunding (? even though they had 2 forms of payment)
20/08 : Refunded
21/08 : Ordered shipped
22/08 : No 24hrs delivery - Order didn't arrive
: Bank Holiday - No Bike
25/08 : Automated email told goods dispatched
26/08 : Order didn't arrive
Told via email goods dispatched today, when they were "shipped" 21/08

Tomorrow is the 27th, and might have goods then....

A week delivery for the cranks, with more than enough means of payment. Thing is in any other store, someone could have spent 5 mins of their time even if it was 5:30 til 5:35 and everything would have been resolved. This way they've lost a customer and any trust in their system. I've ordered from: Rutland Cycling / Stif / Ti bolts / some eBay customers and a number of UK distributors for parts of this same build this week, their service has been second to none and outstanding.

Well i got through to them a few weeks ago, but last week they seem to have a new phone system, and no luck.

Sarah seems to be the bearer of bad news at customer service
Dean in sales, was actually very helpful.

So many bits were out of stock after i had ordered which is bizarre.

I ordered an I-fly saddle...
they sent me a bel-air

They also have suddenly run out of shims / bashguards i ordered too.

Remember it has just been a fricking Bank holiday a la NOL postal service till today so i doubt they would of sent out things till today.

Also i hav never had a problem with them and i order at least one thing every week with them for the past 2 months and it is alway here next day

So another persons had a bad run with a massive company.  It happens unfortunately.

I've ordered thousands of pounds worth of stuff from them over the years, as have a lot of other people on here.  They make the occasional mistake.  But they're nowhere near the number of customers they deal with at the end of the day!

Think about how many bloody parcels the Royal Mail etc. lose compare to the volume they deal with.  It's the same deal with CRC.  They make the occasional f**k up, and it's a shame when it involves you...but still.

Rootes

im getting bored of these "CRC issue's" threads!

so what they make a mistake, learn with it, they are human afterall

nothings ever going to be perfect. theres always going to be something that isnt right.

as rootes said, theres many people who've spent hundreds, maybe even thousands of pounds with them, and yes the odd problem occurs but its easily resolved after some persistance.

the people of this dayern age rely far to much on technology and just think that everything is simple. CRC have been having problems with their technology which is perfectly understandable. give the guys a break, most of the time they deliver within 48hours.

all we hear about is the bad problems, but to scale its nothing compared to all the positive things coming from CRC

mods please lock this thread, theres been so many and it really is quite pointless. 

Interdh5

recently i emailed CRC and recieved an email in 5minutes, maybe its just luck of the draw but i for one still have faith in them.

the point is, CRC have literally become so big theyve now jumped back 2 steps. i admit they really do need a kick up the arse and to get it back in gear. but still, if you compare it to the positive things they do, then its nothing to be comparred to.

its like alot of business, once they start getting to big its alot to manage.

theyve delved into to much IMO, like the new bike team. theres nothing wrong with this, but they do need to work on customer service before they loose the customer(s).

Interdh5

What about a move? I've often thought it would make more sense for them to be based in mainland britain? Surely most orders come straight over here from Ireland so cutting that section out would save money?

Interdh i agree with that, possibly grown too much to quickly without developing in certain areas that are now becomign critical. Not sure what there set up is but it seems they need more staff working there to answer the phone, reply to emails and generally keep the customers happy!