never had any problems after spending >£3000 with them with spot on deliveries
UNTIL NOW! my last two orders were abit shocking including my avid juicy bleed kit that said it would be in stock the day after i ordered it which it was but i didn't recieve it until 4 weeks after i ordered it
also i placed an order for a few parts yesterday at 11:00am and they still havn't been dispatched

sorry to bring some negative comments but until now they really have been great.
have you tried sending them a friendly email?
i did because my order was still pending after 4 days....
about 2 hours later i got a reply back asking what the order id was....so i replied with it
then they said " ok its all been sorted. sorry about the delay we are having abit of back-log and your oder will be with you in the next 48hours
just takes a nice email in my case
