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Topic: Mojo and Fox - unfair monopoly? (Read 1845 times)
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broken bike
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sam
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I do agree that it can sometimes seem a little steep, especially when you see how long this takes TF, but at the end of the day, it's something you need a lot of technical knowlege and specialist tools for (not so much for fork servicing, but shock). I'd hazard a guess that none of you could tell me where to start stripping your DHX or similar. (Actually - if you could that'd be a great help!) Unfortunately suspension, like any other moving part needs servicing frequently, often more so than we'd like. Save some cash and do your forks yourself. As you'll see in the video above, it's really not that hard! All you need is basic tools and about 30ml of oil and you're away! Back on topic a little to the original post; It does suck a bit that TF can't get certain spares for Fox shocks, but in a way, it's not that much different from going to a shop that doesn't sell Orange bikes. You wouldn't get pi**ed off with that, simply go elsewhere. In this case, that has to be Mojo because, as has already been stated, there is not a big enough market in suspension service to warrent hundreds of shops (although there should be! You should see the number of forks etc we get in at work haggered because they haven't seen even new oil in years!).
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calla_tha_one
Freeborn Bikes / Esher Shore / Mythic Bikes
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I don't have a problem with Mojo and TF Tuning charging reasonable prices for suspension servicing, they have chosen to offer their services in a specialist market, have invested in premises, training and tooling, and offer good quality work - at the end of the day they both have a good reputation as they do the work well and in a timely fashion, and deserve to make a living
I am still puzzled why so many riders in the UK don't understand that suspension needs regular servicing, and don't figure this into the cost of owning / operating a suspended bike
I have had several forks come through our workshop recently in a shocking state, with blown dampers and worn stanchions, and when i have removed the lowers there is either no lubricant oil or grease in there, or they are full of muddy water and dirt....
its very common for people to develop problems, bring a bike in, when asked about previous servicing say "i've never even looked at in 2 years mate..." and then balk at the £200 bill for repair work and servicing
I think the industry (whether its fork, shock and bike manufacturers, retailers or specialist tuners) need an education campaign to get people to understand that this stuff needs looking after
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broken bike
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sam
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*snip* I think the industry (whether its fork, shock and bike manufacturers, retailers or specialist tuners) need an education campaign to get people to understand that this stuff needs looking after
Shock and fork companies do have a section in their manuals with service intervals, and it's really down to the consumers to scan through it. I have to day, I never actually bother reading them, but will often have a quick flick through to see if there's anything interesting. For instance in my Boxxer manual, it states very clearly that these forks require servicing every 25 hours (although TF reckon every 10 will increase the life of your fork no end). People are given these manuals for a reason. I will also admit that I tend to follow the rules of 'if it ain't broke, don't fix it', even when it comes to suspension to some extent. Forks, I can do myself, and get done every few months when I get bored, but something like a shock that you have to send away often gets forgotten about - I can't just go and service it when I find a spare hour or so somewhere. The only difference is, that when I (eventually - I promise!) send my shock away, and I'm told I've raped it, I won't have a hissy fit about the cost of its' repair.
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dooge69
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Balls.....
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Id like to add that although there is other angles to look at this. Like a bike shop, the majority of servicing is the making money, not selling the product in the first place. My local bike shop sells Cube bikes, and the profit margin is so low that when you take into account Tax, shipping and deals done on the bike, they make b*gger all on the sale. What the do make money on is replacing chains, brake pads, services and hopefully the rest of the customers loyalty. Fact is, bike mechanics are grosly underpaid compared to other mechanics and its because of where the market is and its specialty.
As has also been said, we cant seem to get out head around servicing regularly in the UK.A mate who I went to France with this year blew up his DHX5. When asked when it was last serviced, he had never had it serviced in 5 years of having it! Hes a big guy and rides some pretty harsh stuff so its not surprising!
Further more, just because Fox have a contract with Mojo in the UK dosent mean they do the same in the rest of the world. In Morzine theres a tiny little shop with 1 guy in the basement charging 80 euros for a full strip down and service and if need be replacing parts. He does Fox, Marzocchi, Rockshox and pretty much anything else you want to throw at him. He is not a genuine Fox dealer but can buy Fox parts, meaning they have a more open system in France to the UK. However, whilst it may seem like a Monopoly to most people Fox made a tactical decision for the UK. It does mean Mojo can charge set prices and means increased profit for Fox. When you think about suspension parts, the majority of things are at cost that covers their overheads and then a percentage added on, but mostly these are cheap because servicing costs are naturally high. The fact parts are only available through Mojo is also because as has pointed out, the majority of people dont work on suspension themselves.
Theres many points involved but I doubt any laws or treaties have been broken by Fox/Mojo.
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'If it jams, force it. If it breaks, it needed replacing anyway.'
South West C**NT'S!
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broken bike
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sam
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I do agree that it can sometimes seem a little steep, especially when you see how long this takes TF Save some cash and do your forks yourself. As you'll see in the video above, it's really not that hard! All you need is basic tools and about 30ml of oil and you're away!
Just like to point out that this is not 'servicing a boxxer' as such, nor is it what TF do to your forks when you send them off. It is merely replacing the stantion/lower lubrication oil which should be done as a matter of course every so often if you own a set. Orge. Yea, I know - I'm just amazed about how quick he manages to do it whilst making a tutorial! That manages to take me forking ages! However, if people did this maintenence themselves, then their forks would generally last much longer between propper service intervals (i.e. seals and bushings needing replaced)
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